Search This Blog
Sunday, May 8, 2011
Innovation
Recently I attended a Operations Road Show. It was amazing to hear from one of the best leader of the century.
The way they define innovation is "It is a interaction of imagination with reality"
What an apt description, very true... What we see around was an imagination at some point in time.
The question is why innovate? If we don't someone will do & serve customers better by taking our share away.So, for the very own existence innovation is must.
To put innovation to action, we can use these analogies:
1)If Apply was to design...
2)If BMW was to drive efficiency...
3)South Western to take costs out...
4)Google was to develop a Mobile Interface...
What they would have done...
Now the question is all the companies are having similar strategies... meetings/summits etc.
The differentiator is the thirst for getting better and better and better and better and better...
The winner will be decided by one thing. "How badly you want it?"
Friday, October 22, 2010

Customer service
Today I went to a dhaba where I use to have my dinner when I was an intern in a prestigious 5 star property of Delhi. This dates back to winters of 2002. This dhaba wala remember me for two reason:
• The most regular customer
• The last customer (every day; He has to keep it open till 2330 hrs for me)
Well, Today I had my lunch at the same place. Some cops were having their lunch & some painters/labors were also having lunch.
What I liked was a painter who was wearing a green T shirt & white trouser (with paint marks on them, half day work result) Good amount of paint was sticking on hands also. He ordered dal and 4 thick tandoori rotis. The dhaba wala asked rudely “Makhan lega”. He said “aaj de do”. He had some good earnings for the day, so he was relishing it. It was a Rs.2/- butter packet (which was a treat for him).
The butter was divided into 2 parts
• One piece into dal
• The other was equally rubbed on all 4 rotis.
The wrapper was rubbed in hot dal to squeeze the little butter sticking to the wrapper, wiped with colorful fingers & licked with a smile full of gratification. Today was his day. He was shaved freshly , neatly combed hairs. I kept watching him eating his food with colorful fingers.
Thanks to festivals like ‘diwali’ which allows money to flow down to these people, who in turn can have some colorful days!
Sunday, July 25, 2010
Dispose Responsibly!!!

We have seen this symbol on most of the electronic gadgets, batteries, cells etcetera. This symbol says do not dispose this item/gadget in the dustbin as it will harm the environment.
In India most of the gadgets carry the same symbol (might be because we are becoming global). My question to the marketing team of big brands is where we dispose them when finding dustbin is a challenge.
I would like to make a point here that why can’t we be real and practical or maybe we can implement executionable ideas.
In developed countries, there are collection days for hazardous waste and centers where people can dispose of these items. May be in India the battery companies can offer buyback for lithium ion batteries which generally goes into the dustbin.
In India the lead acid batteries are mostly recycled but in an inefficient and harmful to environment manner as checks are not there in place.
Final word is, please find out an actionable way of reducing impact on environment rather than just branding ourselves in an unsustainable manner.
Tuesday, June 15, 2010
My Distant mentor

David Novak;
I am a big fan of this personality who is Chairman & CEO of Yum Brands Inc.
He has authored a book 'The education of an accidental CEO'
He has written his heart out in this book and I suppose he has been dead honest in that.
Once he graduated out of college, he got a job of selling encyclopedias. He manage to sold some on day one.
He honestly admits that, he was not a good salesman but its the old women who bought this just for a chat. Probably in that age she don't need an encyclopedia but needs someone to
share his loneliness.
He was unhappy after the transaction and quit that job and later became an account executive for Frito lay.
The second instance where he has shown intense courage is when Taco Bell was in news for all the bad reasons before an investors meet.
There was a store located in New York metro station and New York is famous for big rats. The store was undergoing some pest control activities and the team worked till 3 in the night.
They left a hole in the wall to come back tomorrow and fix it up.
The big rats came in the store and some passer by filmed a clipping through the front glass door. This was one of the top ten watched video on you tube next morning; right before the investors meet.
The top management wanted to postpone the meeting. David said no and started the meeting with a rock solid confidence. He said let me appreciate the media for making us realize where we are going wrong and then he declared to cancel the store license because of location issues.
The investors responded well and nobody raised a single question about the sensitive issue.
I get huge inspiration from him.
Sunday, April 25, 2010
The Indian Traffic Scenario 2020

I get excited when I foresee traffic situation in 2020.
Roads:
Roads will be widened to the maximum possible space but the traffic will still flow as a perennial stream @ 10 km/hr. Yes, the road dividers will be thin sliced to give way to traffic.
Flyovers will have multiple levels, one over the other. You will be paying a Rs.300 bill if you wish to travel from the top tier.
Every house will have a red light; you can enter the road only once it’s green!
Cars:
Nano will be big ancient petrol run car. Companies will fight to build even smaller car. Marketers from B-school will be positioning them on the grounds of sideways shock absorbers! Yes the side body of the car will contain 6” shock absorbers on all sides. Latest technology will allow 1 minute come back of dented portion guarantee. Car body will of fiber plastic till window allowing ample space for daily collision and scratches. The day you don’t get one will be considered misfortune!
All cars design will be like this:

So that bikers can ride over the car and overtake without disturbing the car driver.(Traffice rule: Biker got to overtake from the top left side of the car only as driver is sitting on right)

Car Insurance:
They will provide 30 minute guarantee to reach on site of collision like pizza guys used to do in 2010. The mobile team will be accessible on toll free number. They will inspect both vehicles and take photograph and issue cheque amounting to damage calculated by an algorithm written by IIM-A guy.
IMT marketing guys will be positioning auto insurance companies on grounds of 2 minutes claim settlement on road (collision site).

Animal fencing from the highways will be removed as there won’t be any left to come over. Guess where the animals of 2020 are, they all will be driving the car!
Monday, March 22, 2010
Mislead India Campaign
I could see a clear unethical approach towards business in the name of campaign called LEAD INDIA.
It was a scintilla which build hope across the country as if they are going to revolutionize our crippled political system.
Suddenly those leaders have disappeared and there are no updates of what objectives they are trying to accomplish.
Crores of rupees were spent on marketing the entire event and yes it paid of in a way.
They were declared as "Advertiser of the Year’’ at the Spikes Asia ’09
People voted in hope of improvement in system as they claimed in their advertisement and certainly not to get them a good Brand recognition.
I appreciate the fact that they are a business organization and the survival is profitability, but at what cost is the question here.
Now similarly their is a TEACH INDIA campaign where their is no structured format for education delivery process and under privileged kids are taught
arbitrarily by volunteers.I really doubt the improvement that the program will do in the education level.
The elections were conducted out at the people money at the rate of Rs. 7/- a minute. The other marketing materials are available online
Lead India address book Rs. 699/-
Lead India shoulder bag Rs. 699/-
Coffee mug for Rs. 249/-.
I may be sounding pessimistic but unfortunately I could not find and statistical data which could prove the improvements made so far.
The approach is purely unethical by this way of getting Brand recognition.
It was a scintilla which build hope across the country as if they are going to revolutionize our crippled political system.
Suddenly those leaders have disappeared and there are no updates of what objectives they are trying to accomplish.
Crores of rupees were spent on marketing the entire event and yes it paid of in a way.
They were declared as "Advertiser of the Year’’ at the Spikes Asia ’09
People voted in hope of improvement in system as they claimed in their advertisement and certainly not to get them a good Brand recognition.
I appreciate the fact that they are a business organization and the survival is profitability, but at what cost is the question here.
Now similarly their is a TEACH INDIA campaign where their is no structured format for education delivery process and under privileged kids are taught
arbitrarily by volunteers.I really doubt the improvement that the program will do in the education level.
The elections were conducted out at the people money at the rate of Rs. 7/- a minute. The other marketing materials are available online
Lead India address book Rs. 699/-
Lead India shoulder bag Rs. 699/-
Coffee mug for Rs. 249/-.
I may be sounding pessimistic but unfortunately I could not find and statistical data which could prove the improvements made so far.
The approach is purely unethical by this way of getting Brand recognition.
Saturday, March 6, 2010
Post down Turn, B school should reflect on the course credit!
We saw the challenges faced by businesses in downturn of economy
The question arises, does B-school prepare future managers to face crisis? Even if they do so, how effective they are?
As a student of PGDM executive at IMT- Ghaziabad, I recently attended a 6 days marketing simulation program conducted by faculties from Austria.
Executive MBA requires people with minimum 5 years of work experience as a manager.
MARKETING SIMULATION is software based program in which teams of student form a company and compete in simulated global market. At the start of the simulation, each company sells its products in the market. As the simulation progresses, existing products can be changed or withdrawn, and new products brought onto the market, depending on how the game develops. The aim is to strengthen your own company's market position and profit situation. This makes the conflicts between a company's various goals, which arise when making business decisions, very obvious. Each company's sales strategy should reflect its unique position within the market.
There are 9 rounds to play this game and each round is a considered to be a financial year. The teams makes their strategies based on multiple variables like positioning, new product development, marketing mixes, demand forecasting etc. The variables go upto100 in number. At the end of each round, results were declared. Results include market shares, revenues, unit solid contribution margins, net profit, etc.
Now, by artificially creating recession in random periods, companies are tested. Companies which strategically build capacities, staffing, investments in R&D etc. were able to face recession well. Others were left with piles of inventories & huge fixed costs killing their profits.
This stimulation gives student managers a chance to practice handling real life scenarios without risking millions of dollars which otherwise may damage the bottom line.
I experienced that business can be taught better by putting student managers into challenging scenarios. Learning’s which comes out of such situational handling are long lasting as they change perspectives.
Simulation vs. Case based approach:
Harvard business school case base approach is highly appreciated & followed by most of the B-schools across the globe. Moving one level ahead, it will be simulation, which gives you result for your chosen strategies. It also gives an opportunity for new idea generation and application of theoretical concepts.
Similarly case studies also provide simulation, as there are multiple options that one can choose. Challenge is that you never come to know the results of your chosen strategies.
Ethics: How important they are in business?
One of the core reasons for financial downturn was excessive greed for profit. I believe that business ethics should be a core course {full credit} which should be mandatory for all B-schools students. I have studied core course on business ethics which is taught through HBR case studies. It repeatedly reinforced the fact that companies whose core ideology was ethical were at disadvantageous positions in short term, but in long term, these companies were highly admired by stake holders.
The question arises, does B-school prepare future managers to face crisis? Even if they do so, how effective they are?
As a student of PGDM executive at IMT- Ghaziabad, I recently attended a 6 days marketing simulation program conducted by faculties from Austria.
Executive MBA requires people with minimum 5 years of work experience as a manager.
MARKETING SIMULATION is software based program in which teams of student form a company and compete in simulated global market. At the start of the simulation, each company sells its products in the market. As the simulation progresses, existing products can be changed or withdrawn, and new products brought onto the market, depending on how the game develops. The aim is to strengthen your own company's market position and profit situation. This makes the conflicts between a company's various goals, which arise when making business decisions, very obvious. Each company's sales strategy should reflect its unique position within the market.
There are 9 rounds to play this game and each round is a considered to be a financial year. The teams makes their strategies based on multiple variables like positioning, new product development, marketing mixes, demand forecasting etc. The variables go upto100 in number. At the end of each round, results were declared. Results include market shares, revenues, unit solid contribution margins, net profit, etc.
Now, by artificially creating recession in random periods, companies are tested. Companies which strategically build capacities, staffing, investments in R&D etc. were able to face recession well. Others were left with piles of inventories & huge fixed costs killing their profits.
This stimulation gives student managers a chance to practice handling real life scenarios without risking millions of dollars which otherwise may damage the bottom line.
I experienced that business can be taught better by putting student managers into challenging scenarios. Learning’s which comes out of such situational handling are long lasting as they change perspectives.
Simulation vs. Case based approach:
Harvard business school case base approach is highly appreciated & followed by most of the B-schools across the globe. Moving one level ahead, it will be simulation, which gives you result for your chosen strategies. It also gives an opportunity for new idea generation and application of theoretical concepts.
Similarly case studies also provide simulation, as there are multiple options that one can choose. Challenge is that you never come to know the results of your chosen strategies.
Ethics: How important they are in business?
One of the core reasons for financial downturn was excessive greed for profit. I believe that business ethics should be a core course {full credit} which should be mandatory for all B-schools students. I have studied core course on business ethics which is taught through HBR case studies. It repeatedly reinforced the fact that companies whose core ideology was ethical were at disadvantageous positions in short term, but in long term, these companies were highly admired by stake holders.
Subscribe to:
Posts (Atom)
